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Rajan jain

Dear Sir Here i want to spread my query that today made a transcation of 1248.10 rs from irctc for karnal to Shri mata vaishno devi ticket of 3 passengers .when i done all formalities nd made payment my payment done sucess nd deducted from freecharge wallet account balance but ticket not issued .So i try to call irctc customer care many times but its failed.So please solve my query nd refund balance. Transcation Id no - 100000712980721 Irctc Id - Djsanjay12 Freecharge wallet id -9896725725 Contact no- 9255999599 Rajan jain