Important Information - Introduction of Alternate Train Accommodation Scheme -“VIKALP” w.e.f 01.11.2015.
e-Tickets can be cancelled at the IRCTC Login website after login to your IRCTC Login account till Chart preparation of the train .Cancellations are not allowed at face to face Railway Counters for ticket booked on the IRCTC website after Login. If the user wishes to cancel your e-Ticket, you can do so till the time of chart preparation for the train, which is normally 4 hours before the scheduled departure of the train from the train originating station. For train starting up to 12 noon the chart preparation is usually done on the previous night. You can login to IRCTC account website and go to "Booked Tickets" link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. IRCTC train ticket Cancellation would be confirmed online and the IRCTC refund would be credited back to the account used for booking as for normal Internet tickets.
If there is any partial IRCTC ticket cancellation of ticket, please ensure that a fresh e-reservation slip (Electronic Reservation Slip) is printed separately as done for the original ticket.
To take you step by step and familiarize you with the procedure for canceling of e-tickets booked at IRCTC website after login.
Cancellation of IRCTC e-Tickets before chart preparation of the train:
If a confirmed IRCTC ticket is cancelled more than 24 hrs before the scheduled departure of the train, flat cancellation charges shall be deducted @ Rs.70/- for AC First Class/Executive Class, Rs.60/- for AC 2 Tier/AC 3 Tier/First Class/AC Chair car, Rs.40/- for Sleeper Class and Rs.20/- for Second Class. Cancellation charges are per passenger.
If a confirmed IRCTC ticket is cancelled within 24 hrs and upto 4 hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the minimum flat rate mentioned in the above clause. Less than 4 hours before the schedule departure of the train upto chart preparation of the train, 50% of the fare paid subject to the minimum cancellation charges. Note the Chart preparation time is the time for the chart preparation from the Train Originating Station or from the Previous chart Preparation station.
Cancellation of IRCTC e-Tickets after the preparation of Reservation charts:
For Normal User:- IRCTC E-ticket cannot be cancelled after chart preparation. Users are requested to use the online TDR filing for such cases and track Status of the refund case through tracking service provided by IRCTC after login. Such claims can be filed from next date from the journey date to 30 days from the date of journey. For filing online TDR , select the "File TDR" Link in the left panel under the "My Transactions" Menu. For additional information regarding TDR, Select the "File TDR Procedure" in the left panel under the "General" Menu. IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways. For any other clarifications please mail to email@example.com
For Tatkal Tickets Booked as e-Tickets at IRCTC after Login:
A flat refund of 25% of total fare charged on ticket, excluding Tatkal Charges is granted on cancellation of confirmed Tatkal tickets, which are cancelled up to 24 hrs. before the schedule departure of train. No refund on confirmed Tatkal tickets when cancelled within 24 hrs.of the schedule departure of train. For contingent cancellation and waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules.
Cancellation of e-tickets in case of trains cancelled:
If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellations can be done by the customer through Internet after login to their IRCTC account.